SUPPORT

Swipe up, down, left or right. Every monster on the board slides as far as it can in that direction. When two monsters of the same stage collide they merge into the next stage, from Eggu all the way to Goldraco. A new Eggu (or occasionally a Bloop) appears after every move. The run ends when the board is full and no move would change anything. The full rules, monsters, power-ups and modes are on the How to Play page.

No. The Win screen celebrates your first 2048 tile, and then the run keeps going so you can push for a higher score. Goldraco is now permanently logged in your Bestiary.

At midnight in your device's local time zone. Complete the day's goal before then to keep your streak alive. Changing your device clock can break the streak, so we recommend leaving it on automatic.

They are rewards for specific quests and trials. Open the Quests tab; locked features show which quest unlocks them. For example, "Flawless Ascent" (reach stage 11 with no undo) unlocks Time Attack and "Tactician" (use 25 power-ups) unlocks the Magnet.

Coins are awarded at the end of every run based on your score, for completing quests and trials, for finishing the Daily Challenge, and for claiming the seven-day check-in rewards. Buying coin bundles is entirely optional.

Not by us. Merglings keeps all progress locally on your iPhone and has no account system. If you use iCloud Backup or an encrypted iTunes/Finder backup, iOS can restore the app's data along with the rest of your phone when you set up a new device from that backup. Game Center leaderboard scores and achievements are stored by Apple and follow your Apple Account.

Unfortunately we cannot. Because we never receive your data, there is no copy on our side to restore. If you recently deleted and reinstalled the app, or reset it from Settings, that data is gone. Restoring your device from an iOS backup taken before the loss is the only way to get it back.

Inside the app, open Settings → Reset Progress and confirm. This erases coins, best score, Bestiary, achievements, quests, streak, skins and power-ups, and cannot be undone. Deleting the app from your phone also removes all of its data. Game Center data is managed by Apple in iOS Settings → Game Center.

No. No analytics, no ads, no tracking, no accounts. See the Privacy Policy for the full explanation.

First, make sure the purchase actually completed: check your Apple Account purchase history in the App Store app (tap your profile picture → Purchase History). If it is there, force-quit Merglings and open it again; pending transactions are re-checked on launch and the coins will be credited. If the coins still do not appear after a few minutes, email us with the order ID from your Apple receipt and we will help.

All purchases are processed by Apple, so refund requests go through Apple at reportaproblem.apple.com or via Apple Support. We are unable to issue refunds ourselves. Coin bundles are consumable, so a refunded purchase may result in the coins being removed.

All Merglings purchases are consumable coin bundles. Consumables are spent when used and are not restorable by design under Apple's rules. Skins and power-ups bought with coins are part of your local progress. There are no subscriptions and no non-consumable items.

Turn on Ask to Buy for family members, or require a password for every purchase in iOS Settings → Face ID & Passcode / App Store. Merglings itself never triggers a purchase without you tapping a price button.

Force-quit the app and relaunch. Make sure you are on the latest version of Merglings in the App Store and on iOS 18 or later. If it keeps happening, email us with your device model, iOS version, the app version (Settings → About) and what you were doing when it happened.

Check the mute switch / Silent mode on your iPhone, and the Music and SFX toggles in Merglings Settings. Merglings uses the ambient audio mode, so it mixes with music from other apps rather than interrupting it.

Game Center is optional. To use leaderboards, sign in from iOS Settings → Game Center, then relaunch Merglings. If Game Center is disabled by Screen Time restrictions, the leaderboard and achievements will not be available, but the game plays normally.

Email support@geesoft.eu. For bugs, a screenshot or screen recording plus the steps to reproduce it helps enormously. For ideas, tell us what you would love to see. Monsters, skins, modes, anything.